Mobile App – multiple releases of new functionality and enhancements to the Woolworths mobile app.

IVR and Verint Data – transfer of WFS Call Centre voice recordings from the Vodacom Data Centre to the WFS Data Warehouse.

POI (Proof Of Income) Optimisation – change to the Proof Of Income requirements for new and existing Store Card, Credit Card and Personal Loan

customers.

ACLI (Automatic Credit Limit Increase) – allow customers to opt in for automatic annual credit limit increases.

FICA RBA and CASA Replacement – migration to a new Absa system for screening and risk profiling new and existing customers.

Non Personalised Store Cards – allow customers to quickly replace lost, damaged or stolen cards with generic, non-embossed cards that will be available in-store.

Digital Onboarding – launch of a customer-facing digital web application to enable customers to apply for various financial services.

WDA (Woolworths Digital Account) – new entry-level credit card product.